Lack of inventory of replacement parts changed the Gass family forever. Jay Gass received a recall letter for his daughter, Lara’s, 2004 Saturn Ion early in 2014. When he went to the dealer to repair the car, the necessary parts were not in stock.
In March, Lara was driving to work and was rear-ended by a tracker-trailer. Because of the flawed ignition switch, the Saturn’s airbag did not deploy. She was killed in the accident.
Some time after Lara’s death, Mr. Gass received a letter from General Motors notifying him that the parts needed to repair the Saturn Ion were now in stock. Too late.