Mass GM Recalls Put Strain on Dealers

Wall Street Journal investigated the impact of the GM ignition switch recalls on dealers who service the vehicles. Although recalls began in April 2014, by August only 34% of recalled vehicles had been repaired. Sources in the article cited the lack of service technicians as well as difficulty amassing inventory of necessary parts. As a result, customers are waiting for repair appointments, and dealer service departments are forgoing higher-margin repairs.

Mass GM Recalls Put Strain on Dealers 

Photo Credit: Brown Chevrolet Dealership, Devine, TX by Billy Hathorn licensed under CC BY-SA 3.0


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My husband likes to tease me by telling me I must be an alien. When I worked as a faculty member in a Business school, colleagues from other disciplines liked to say, “She’s not one of them.” I choose to take these comments as compliments and attribute them to the contradictory characteristics that define me. Highly analytical and results-oriented, I also approach interactions and challenges with empathy, curiosity, and wonder. I see myriad possibilities and delight at considering how to implement them. Since they are based on a solid theoretical foundation, most of them are reasonable and effective. In brainstorming conversations, others often respond to me by saying, “I didn’t think of that.” At the same time, I enjoy learning from everyone I meet, and I want everyone leaving a conversation with me to feel like they have been heard with compassion. My hobbies include knitting, making jewelry, reading, and hanging out with my husband and dogs. I am a long-time vegan committed to social justice and animal rights.

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